Every Organisation Has a Four-Minute Mile

Every Organisation Has a Four-Minute Mile

Some recurring problems become so familiar that organisations stop treating them as problems to solve and start treating them as limits they must live within. For years, the four-minute mile represented such a limit. Elite runners kept getting close. Records improved....
When Customers Want the Music, Not the CD

When Customers Want the Music, Not the CD

The most dangerous moment in strategy is when your organisation becomes better and better at delivering something customers are becoming less and less interested in buying. For decades, Tower Records was one of the great names in music retail. Its stores were...
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